Atento announced a strategic partnership with Tech Mahindra. The partnership will deliver end-to-end business transformation solutions and services that leverage Generative AI-powered technologies, as well as customer experience consulting for customers in the United States, Europe, the Middle East, and Africa and Latin American regions. By combining Atento's leadership in nearshore CX capabilities in Latin America and Tech Mahindra's global footprint and range of services, the partnership will provide a comprehensive suite of business process outsourcing (BPO) solutions and services in more than 50 languages.

These solutions will empower enterprises with enhanced operational efficiency, scalability, and agility to provide superior digital CX. The BPO solutions and services will be channeled through the creation and implementation of an operating system (OS) and an operating model (OM). These operation capabilities will leverage emerging technologies such as Gen AI, automation, analytics, process mining, virtual assistants, and conversational AI to drive business growth and improve customer satisfaction.