INTERIM REPORT FOR THE THREE MONTHS

ENDED 31 MARCH 2023

Poste Italiane Group

Interim report for the three months ended 31 March 2023

SUMMARY

1. READING GUIDE

2

2. HIGHLIGHTS

4

3. OUTLOOK

6

4. GROUP STRUCTURE, CORPORATE GOVERNANCE AND ORGANISATIONAL

STRUCTURE

8

4.1 POSTE ITALIANE'S CORPORATE GOVERNANCE

8

4.2. POSTE ITALIANE'S ORGANISATIONAL STRUCTURE

9

4.3 SHAREHOLDERS AND SHARE PERFORMANCE

12

4.4 GROUP STRUCTURE AND MAIN CORPORATE ACTIONS DURING THE PERIOD

14

5. STRATEGY, INNOVATION AND DIGITISATION, RISK MANAGEMENT

16

5.1 MAIL, PARCELS AND DISTRIBUTION STRATEGIC BUSINESS UNIT

16

5.2 FINANCIAL SERVICES STRATEGIC BUSINESS UNIT

21

5.3 INSURANCE SERVICES STRATEGIC BUSINESS UNIT

27

5.4 PAYMENTS AND MOBILE STRATEGIC BUSINESS UNIT

31

5.5 OMNICHANNEL STRATEGY, INNOVATION AND DIGITISATION

35

5.6 RISK MANAGEMENT

39

6. CREATION OF VALUE

40

6.1 IMPACTS ARISING FROM THE RUSSIAN-UKRAINIAN CONFLICT

40

6.2 IFRS 17 - FIRST TIME ADOPTION

41

6.3 GROUP OPERATING RESULTS

45

6.4 GROUP FINANCIAL POSITION AND CASH FLOW

77

7. OTHER INFORMATION

82

7.1 EVENTS AFTER 31 MARCH 2023

82

7.2 SIGNIFICANT TRANSACTIONS

82

7.3 INDUSTRIAL RELATIONS

83

7.4 WELFARE - DIVERSITY AND INCLUSION

84

7.5 PROCEEDINGS PENDING AND MAIN RELATIONS WITH THE AUTHORITIES

85

8. CONSOLIDATED FINANCIAL STATEMENTS AT 31 MARCH 2023

86

9. DECLARATION OF THE FINANCIAL REPORTING MANAGER

91

10. ALTERNATIVE PERFORMANCE INDICATORS

91

11. GLOSSARY

94

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Poste Italiane Group

Interim report for the three months ended 31 March 2023

1. READING GUIDE

This consolidated interim report of the Poste Italiane Group at 31 March 2023 has been prepared on a voluntary basis, in accordance with the provisions of art. 82-ter of the CONSOB Issuers' Regulation "Additional Periodic Financial Information" in order to ensure continuity and regularity of information to the financial community, and in compliance with the recognition and measurement criteria established by the International Accounting Standards (IAS) and International Financial Reporting Standards (IFRS) issued by the International Accounting Standards Board (IASB) and the interpretations issued by the International Financial Reporting Interpretations Committee (IFRIC) and the Standing Interpretations Committee (SIC), recognised in the European Union pursuant to Regulation (EC) no. 1606/2002 and in force at the end of the period.

As of 1 January 2023, the Poste Italiane Group adopted the standard "IFRS 17 Insurance Contracts" (Commission Regulation (EU) 2021/2036 of 19 November 2021), replacing IFRS 4. The IFRS 17 implementation project was launched by the Poste Italiane Group during 2019 and concerned the insurance companies of the Poste Vita Group (Poste Vita S.p.A. and Poste Assicura SpA) as well as, limited to the related impact on the consolidated financial statements, the Parent Company.

The purpose of IFRS 17 is to:

  • ensure that an entity provides information that fairly represents the rights and obligations arising from the insurance contracts issued;
  • eliminate inconsistencies and weaknesses in existing accounting policies by providing a single principle-based framework to account for all types of insurance contracts (including reinsurance contracts);
  • improve comparability between entities belonging to the insurance sector by providing for specific presentation and disclosure requirements.

The standard changes the representation of the profitability of the insurance business from a presentation of results by volume (premiums issued and claims expenses) to a representation more focused on contract margins. Revenue from the insurance business will be composed of periodic releases of liabilities for insurance contracts, including the Contractual Service Margin (CSM) component pertaining to the period, representing the profitability of insurance contracts issued. In particular, placement commissions will no longer be included in external revenue at the time the contract is underwritten, but recognised as insurance liabilities (Contractual Service Margin - CSM) and released on an accrual basis in the statement of profit or loss according to

the coverage unit . For non-profitable insurance contracts, the related loss (Loss Component ) is recognised immediately in the statement of profit or loss for the reporting period. In addition, costs directly related to insurance contracts will be allocated to revenue, including costs aimed at remunerating the distribution network for the placement and distribution activities of insurance contracts performed by the Parent Company.

For more information on the effects of the application of the new standard, please refer to the section "IFRS 17 - First Time Adoption" in Chapter 6 of this Interim Report, while with regard to the scope of application of the standard and the methodological choices made by the Poste Italiane Group, please refer to the paragraph "New accounting standards and interpretations and those soon to be effective" in the section "Poste Italiane's Financial Statements at 31 December 2022" in the 2022 Annual Report.

The consistency and correctness of the information contained in the document, which has not been audited, is guaranteed, as is comparability of the related information with the corresponding disclosures included in previously published financial reports.

The information contained in this document aims to provide an update on events and circumstances occurring between the end of 2022 and the date of approval of Poste Italiane Group's consolidated interim report for the three months ended 31 March 2023.

2

Poste Italiane Group

Interim report for the three months ended 31 March 2023

For more detailed information, reference should be made to the 2022 Annual Report, which will be submitted for approval by the Shareholders' Meeting of shareholders to be held on 8 May 2023.

The values presented in this Interim Report are compared with the corresponding values for the same period of the previous year, except for the Statement of financial position, which is compared with the corresponding statement at 31 December 2022. As a result of the application of IFRS 17 from 1 January 2023, the comparative statement of profit or loss and financial position figures have been changed to reflect the entry into force of the new standard.

It is noted that amounts shown in millions of euros have been rounded, with the result that the sum of the rounded figures does not always tally with the rounded total.

The following infographics are used in this document:

to indicate, by means of a hyperlink, that it is possible to consult the definition of the content in the glossary in Chapter 11;

to indicate, by means of a hyperlink, that it is possible to go deeper into the topic dealt with in the relevant paragraph;

to indicate, by means of a hyperlink, that it is possible to return to the beginning of the chapter and the general index.

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Poste Italiane Group

Interim report for the three months ended 31 March 2023

2. HIGHLIGHTS

During the first quarter of 2023, the path of shared value creation undertaken by the Poste Italiane Group generated excellent results at system level, through the significant investments in the six forms of capital which underpin the Company: financial, human, physical-structural, intellectual, social-relational and natural, and in line with the United Nations Sustainable Development Goals framework.

FINANCIAL

PHYSICAL-

INTELLECTUAL

STRUCTURAL

Revenue: €3 bn (+8.1% y/y)

EBIT: €767 mln (+11.2% y/y)

Net profit: €540 mln (+9.4% y/y)

Total Financial Assets: €579 bn

Net inflows: €0.8 bn of which €2.1 bn in life insurance

Lapse rate on life insurance: 3.9% below the average market rate

Controlling stake acquired in Net Insurance for the development of the protection segment in the insurance business

Partnership with Mazzocco S.r.l. for the launch of the "fresh" express courier service for home delivery of fresh food products

Strategic partnership between Poste Italiane and DHL to develop the international parcel market

12,755 Post Offices and 120 thousand people employed (zero offices closed in small municipalities during the period)

Omnichannel Strategy: ~22 million (+13.1% y/y) daily interactions and over 6 million daily visitors on digital channels (+12.1% y/y)

Third-party networks: ~58,000 physical contact points strengthened by the acquisition of LIS in September 2022

~26 mln digital identities (SPID) issued (76% market share)

First prize in the AiFin Italian Award 2022 "HR and Organisation" category for the "INSIEME 24SI" project

Inauguration of Poste Italiane's new Fraud Management Centre, which monitors security of transactions carried out in post offices and online 24 hours a day

4

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Poste Italiane S.p.A. published this content on 12 May 2023 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 12 May 2023 10:15:54 UTC.