ING Annual General Meeting 22 April 2024

Amsterdam

Muziekgebouw aan 't IJ

Piet Heinkade 1

Agenda items

  1. Opening remarks and announcements.
  2. A. Report of the Executive Board for 2023 (discussion item).
    1. Report of the Supervisory Board for 2023 (discussion item).
    2. ING's application of the revised Dutch Corporate
      Governance Code (2022) (discussion item).
    3. Remuneration Report for 2023 (advisory voting item).
    4. Financial Statements (annual accounts) for 2023 (voting item)
  4. A. Dividend and distribution policy (discussion item). B. Dividend for 2023 (voting item).
  5. A. Discharge of the members of the Executive Board in respect of their duties performed during the year 2023 (voting item).
    1. Discharge of the members and former members of the Supervisory Board in respect of their duties performed during the year 2023 (voting item).
  7. Appointment of the external auditor (voting item).
  1. A. Remuneration policy of the Executive Board (voting item).
    1. Remuneration policy of the Supervisory Board (voting item).
  3. Composition of the Supervisory Board:
    1. Reappointment of Juan Colombás (voting item)
    2. Reappointment of Herman Hulst (voting item).
    3. Reappointment of Harold Naus (voting item).
  5. A. Authorisation of the Executive Board to issue ordinary shares (voting item).
    1. Authorisation of the Executive Board to issue ordinary shares with or without pre-emptive rights of existing shareholders (voting item).
  7. Authorisation of the Executive Board to acquire ordinary shares in ING Group's own capital (voting item).

10 Reduction of the issued share capital by cancelling ordinary shares acquired by ING Group pursuant to the authority under agenda item 9 (voting item).

2

Agenda item 1

Opening remarks and announcements

3

ING Annual General Meeting 2024

On the record date (end of day), 25 March 2024, the issued capital of the company consisted of:

No votes can be cast on

198,885,128 ordinary

A total of 3,299,309,341 votes can be cast

shares as these shares

were held by ING on the

record date

3,498,194,469 issued

ordinary shares

4

2A - discussion item

Report of the Executive Board for 2023

See pages 5-71,88-97 and 128-204 of the 2023 Annual Report.

5

Report of the Executive Board

Steven van Rijswijk

Natural

Geopolitical tensions

disasters

Inflation

Interest rates

Making the difference: Two strategic priorities

Giving our customers

a superior experience

Putting sustainability at

the heart of what we do

Superior customer experience

9

More customers and high satisfaction

Retail Banking

Wholesale Banking

  • Personal, easy, relevant and instant customer experience
  • NPS: #1 in 5 out of 10 markets*
  • Continued customer growth

Primary customers (mln) **

  • The 'ING Difference':
    • Our network - seamless local experience with a global view
    • Sector experts - clients trust us to provide tailored solutions to meet their needs

16

15,3

15

14,6

14

14

13

12

2021

2022

2023

    • Pioneers in sustainability - work with clients to address some of today's most pressing issues
  • Sector leading NPS of 72 (+ 5 vs 2022)

10

* Average for 2023 ** Excluding France and Austria

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ING Groep NV published this content on 08 May 2024 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 08 May 2024 16:02:05 UTC.