FNB Botswana

Integrated Report

2022

First National Bank of Botswana Limited

Integrated Report 2022

Table

of contents

1

FNB Botswana overview

1

2

2022 performance at a glance

2

3

About this report

4

4

Introduction to FNB Botswana

8

5

What drives our business

22

Material matters

24

6

Our strategy

32

7

Leadership reports

40

Interview with the Chairperson

40

Chief Executive Officer's review

44

Chief Financial Officer's review

50

8

People and community

54

Human resources

55

Shared value

61

9

Governance and remuneration

66

Governance

67

Remuneration

94

10

Annual financial statements

100

11

Glossary

242

12

Shareholder information

244

Notice of Annual General Meeting

248

Form of proxy

249

1 FNB Botswana

overview

Our purpose is to be a trusted partner committed to building a shared future of prosperity

Vision

We strive to be the world-class financial solutionist of choice, consistently delivering unmatched customer experience.

Delivering through our strategic objectives

Vision 2025 Strategy

Digital Transformation

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Creating and preserving value, and mitigating value erosion through material matters:

  • Challenges in the economic and political landscape
  • Ensuring ethical conduct and compliance
  • Digitalisation that drives a secure customer experience and financial inclusion
  • Competing for customers
  • Employee wellbeing and engagement
  • Business continuity and efficiency
  • Climate change and extreme events
  • Crime targeted at banking assets

Mission

Our empowered people provide vibrant spaces and use cutting- edge platforms to create sustainable shared value for all.

Creating shared value for our key stakeholders:

•

Customers

•

Media

•

Employees

•

Communities

•

Shareholders

•

Organised labour

•

Regulators

•

Government

•

Suppliers

And keeping our promises to our stakeholders:

Be

Build

Always do

deeply

trust, not

the right

invested

territory

thing

Make a

Value our

Have

Stay

promise

differences

courage

curious

1

First National Bank of Botswana Limited

Integrated Report 2022

2 2022 performance at a glance

Financial value created

FNBB achieved strong growth in profit before tax as credit losses normalised and the bank experienced a healthy increase in non-interest revenue. This was driven mainly by a recovery in the foreign exchange business and lively customer activity, resulting in increased transaction volumes.

  • P16.1 billion

gross loans and advances (2021: 14.9 billion)

  • P21.3 billion

customer deposits (2021: P21.4 billion)

  • P1 199million

profit before tax (2021: P901 million)

▼ 26t

ordinary dividend per share (2021: 55t inclusive of special dividend)

  • 25.7%

return on equity (2021: 18.4%)

  • 51.1%

cost-to-income ratio (2021: 51.9%)

2

Strategic and shared value created

Solutionist people

73.1%

Culture Risk Assessment dipstick survey

  • 3.8

average organisational performance rating

(2021: 3.53)

Operational efficiencies

  • P14 million

cost reduction from efficiencies

(2021: P27.5 million)

Read more about efficiencies realised on page 36.

  • 98%

process mapping, documentation and governance

(2021: 95%)

  • 47.7%

business process optimisation

(2021: 35%)

  • 1.5%

process automation, digitalisation

and robotics (2021: 1.5%)

2022 performance at a glance

Value protection

Strong risk focus

towards effective risk management

Shared value

  • P1.9 billion

transactional value through CashPlus (2021: P814 million)

  • P336 million

procurement spend (2021: P309 million)

  • P272 million

taxes paid to Government

(2021: P232 million)

  • P628 million

employee salaries and benefits

(2021: P652 million)

  • P6.8 million

total corporate social investment (CSI)

(2021: P6.8 million)

  • P4.7 million

invested in employee training

(2021: P3.7 million)

3

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First National Bank of Botswana Limited published this content on 13 October 2022 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 13 October 2022 12:51:04 UTC.