Provana and Brand Engagement Network announced a partnership that will enable BEN?s AI assistants to be integrated with Provana?s contact center solutions. This strategic partnership aims to optimize compliance and business process management (BPM) across a variety of industries, including health insurance, personal injury, and credit servicing. Provana, a pioneer and industry leader in the credit and collections, legal servicing, healthcare, and revenue cycle management sectors, along with BEN have begun crafting multiple use cases to deploy using the BEN conversational AI platform.

This collaboration is designed to empower Provana to enhance its multi-modal strategy across various use cases, from digital AI ?transfer agents? for credit servicing and personal injury law to Medicare Advantage Enrollment. Traditional chatbots often fall short in highly regulated industries due to limited conversational skills and base knowledge.

BEN?s AI assistants, paired with Provana?s unique, multi-modal approach to managing compliance and business processes will be designed to unlock advantages in productivity and performance to Provana?s global user base.