Vienna Insurance : 07/03/2024 Natixis FIG Sustainable Virtual Conference 2024

Represented in

30

markets

Around

29,000

employees serve roughly 28mn customers

Solvency Ratio

280%

as of 31 December 2022

2 STRATEGY

More than

50

insurance companies and pension funds

S&P Rating

A+

with stable outlook

Dividend per share for 2022:

€1.30

Continuous dividend payout since 1994

Insurance service revenue1

Special Markets

5.2%

Extended CEE

28.9%

34.2% Austria

11.6%

Poland

20.1%

Czech Republic

1 IFRS 17/9 preliminary, unaudited data as of 31 December 2022

VIG VIENNA INSURANCE GROUP

VIG - LEADING INSURANCE GROUP IN CEE

VIG as early mover with excellent market shares

Top 3

Austria

Albania Baltic states Bulgaria Czech Republic Hungary

Total Market Share

22.6%

31.7%

8.9%

27.1%

22.6%

19.4%

13.6%

11.5%

NO

SE

DK

DE

CZ

1

EE

2

LV

1

LT

1

BY

PL

SK

1

North Macedonia

Romania

Serbia

Slovakia

Ukraine

>Top 3

Bosnia & Herzegovina #4

Croatia #4

Kosovo #4

Moldova #5

Montenegro #6

Poland #4

Slovenia #10

UA

2

FR

HU

MD

Special

VIG operating in:

Source: local authorities; data FY 2022 (Ukraine Q3 2022)

SI

HR

IT

1RO

1

RS

BA 3

AL MK 2 1

Markets

GE

TR

VIENNA INSURANCE GROUP

4

VIENNA INSURANCE GROUP

Local entrepreneurship

Multi-brand policy

• Knowledge of local needs and markets
• Decentralised structures & efficient decision-making procedures
• VIG Holding responsible for steering the Group

• Utilisation of established local brands  Local identification through market-specific brand(s)
• "Vienna Insurance Group" underlines the Group's internationality and strength

Multi-channel distribution

11%

25%

Conservative investment and reinsurance policies

56%

8%

EUR 35.8bn

 Focus on secure and sustainable investments

 Spreading risk by means of diversification

Employed sales forces & tied agents Banks

Brokers & agents

Other

2022

Financial assets in balance sheet according to IFRS 17/9

6

VIENNA INSURANCE GROUP

OBJECTIVES

VIG 25 STRATEGIC

DIRECTIONS & INITIATIVES

CO³

COUNTRYCOMMUNICATION

PORTFOLIOSCOLLABORATION

COOPERATION

VIG PRINCIPLES

Optimise operational excellence by

• simplification and automation of processes
• exchange and implement best practices
• further optimisation in underwriting and pricing

Enhance customer value and access including partnerships and platforms

• increase visibility and attractiveness of products
• moving towards a hybrid sales model

Expand value chain beyond insurance

• focus on asset management
• become more active in pension fund business

VIENNA INSURANCE GROUP

VIG's Strategic Objectives

Expanding the leading market position in the CEE region

Creating sustainable value

Sustainability objectives with respect to environment, society, customers and employees

STRATEGIC

PROGRAMME

SUSTAINABILITY

PROGRAMME

Key areas of VIG 25

Digital transformation

Further increasing the efficiency and productivity of the operating business thereby continuing and intensifying the associated digital transformation

Customer approach

Developing new ways to approach and retain customers in order to respond to changing consumer expectations and behaviours

Awareness of risk provision

Promoting consumer understanding of the importance of risk provisions

Sustainability

Further strengthening the concept of sustainability as an integral part and foundation of the business model

8

VIENNA INSURANCE GROUP

Objectives

Social focus Environmental focus

Objectives

• Promote risk literacy
• Grow corporate volunteering

 Focus on customer satisfaction

 Close the protection gap

SUSTAINABILITY

ALONG OUR

BUSINESS MODEL

• Reduce emissions of investment

portfolio to net zero by 2050

 Reduce emissions of corporate and

retail underwriting portfolios to net

zero by 2050

 Increase the share of sustainable products

• Attractive employer with equal opportunities for all
• Employee focus

 Climate neutral operation of our offices by 2030, net zero by 2050

9

VIENNA INSURANCE GROUP

• Leading insurance Group in CEE
• Operating in 30 markets
• Providing insurance solutions for all lines of business to around 28 million customers

• Local entrepreneurship
• Multi-brandpolicy
• Multi-channeldistribution
• Conservative investment & reinsurance policies
• Binding compliance and governance framework

• Optimising, enhancing and expanding VIG's business model
• Expanding the leading market position in the CEE region
• Creating sustainable value
• Cooperation, collaboration and communication are key

• Six spheres of impact
• Asset Management, Underwriting and Operations with environmental focus
• Social focus in the areas of Employees, Customers and Society

• Over 30 years of M&A experience in CEE
• Taking advantage opportunities and growth potentials in the region
• Most recent acquisition: Aegon CEE business in HU, PL, RO and Türkiye

• A+ Rating with stable outlook (S&P)
• Solvency Ratio in HY 2023: 282%
• Book value per share: HY 2023: € 42.32
• Continuous dividend distribution every year since 1994
• Dividend yield 2022: 5.8%

10

VIENNA INSURANCE GROUP