TESSELLIS S.P.A. 2021 Sustainability Report
Consolidated Non-Financial Statements as per the Legislative Decree No. 254/2016
Tiscali Group
The Board of Directors of Tiscali S.p.A. authorised the publication of this document on 5 April 2022. This document is available on the Company's website at www.tiscali.it.
Tiscali S.p.A.
Registered Office in Cagliari, Località Sa Illetta, SS195 Km 2,3
Share Capital EUR 63.655.159,37
Business Register of Cagliari and VAT no. 02375280928 R.E.A. - 191784
INDEX
I.4 | - Tiscali's Reference Markets | 11 |
I.5 | - Highlights | 15 |
I.6 | - Background and current business strategy | 16 |
I.7 | - The Company's Tax Policy | 20 |
II - Governance and sustainability | 22 | |
II.1 - Governance | 22 | |
II.2 - Diversity Policy | 23 | |
II.3 - Internal Control System and Risk Management | 29 | |
II.4 - Shareholding structure | 33 | |
II.5 - The regulatory and competition framework | 33 | |
II.6 - Voluntary Standards: The Certification Policy | 38 | |
II.7 - Stakeholders' Map and Materiality Analysis | 40 | |
II.6.1 - Main Sustainability Risks | 42 | |
II.8 - Generated and distributed economic value | 45 | |
II.9 - Supply Chain | 47 | |
III - Technological Innovation | 50 |
III.1 - Development of the fixed-mobile network - coverage and accessibility
to the Ultra Broadband network | 50 | |
IV - Customers | 56 | |
IV.1 - Commercial Offer and Responsible Marketing | 56 | |
IV.2 - Customer satisfaction | 60 | |
V - The People | 67 | |
V.1 | - Corporate Restructuring and Employment Protection | 68 |
V.2 | - Diversity and Inclusion | 69 |
V.3 | - Personnel Composition | 70 |
V.3 | - Training | 78 |
V.4 | - Tiscali's Welfare System | 80 |
V.5 | - Performance Assessment | 81 |
V.6 | - Workers' Health and Safety | 82 |
VI - The Environmental Impact | 86 | |
VI.1 - THE EU TAXONOMY OF SUSTAINABLE ECONOMIC ACTIVITIES | 86 | |
VI.2 - ISO 14001 environmental certification | 95 | |
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VI.3 - Energy Consumption and CO2 Emissions | 96 |
VI.4 - Energy Efficiency Initiatives | 99 |
VI.5 - Actions taken in 2021 having an impact on environmental sustainability | |
and new perspectives | 105 |
VII - Materiality Analysis - Definition of material topics | 109 |
VIII - GRI Content Index | 111 |
IX - Report of the Auditing Firm | 116 |
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Letter from the Chief Executive Officer to the Stakeholders
Dear All,
For the fifth year in a row, we present our Sustainability Report, with great pride for the results achieved despite the persistent COVID-19 emergency, which has led to a weakening of the economic framework and a reduction in consumer spending power.
Despite a general climate of uncertainty, the five focal points of our Sustainability Report, i.e. Technological Innovation, Customers, Environmental Sustainability, People and Governance, have in fact been substantiated by new initiatives that, in continuity with the policies launched in previous years, highlight the sense of responsibility that Tiscali has matured and is maturing towards sustainability issues.
Technological Innovation
In 2021, access to TIM's Bitstream NGA network was completed, thanks to which Tiscali now reaches around 28 million households and businesses using fibre services. With the increase in FTTH coverage by Open Fiber, the number of municipalities in digital divide areas benefiting from fast connection services has grown by 85%, while from June 2021 the agreement with Linkem for FWA services up to 100 Mbps has become fully operational.
All milestones that have confirmed Tiscali's positioning as the Smart Telco with the greatest fibre coverage available in Italy: a positioning set to strengthen in 2022, with the merger between Tiscali and Linkem Retail, announced in December 2021.
Moreover, in November 2021 we added another piece to our strategy of supporting the country's digital development: we signed a MoU with ALI - Autonomie Locali, an association of local authorities, and Leganet, ALI's service company, aimed at promoting specialised consulting activities and support services for digital development among local public authorities. The partnership aims to accompany the digital transition of local public administrations that do not benefit from significant market investments.
Customers
Tiscali has chosen a 'value for money' positioning: for the same price, it offers more than competing operators or the same service at a lower price than competitors. This, without neglecting the quality of services, as witnessed by the award as Italy's fastest fixed network operator assigned to Tiscali for both semesters of 2021 by Ookla®, a world leader in mobile and Broadband network intelligence and in the testing of related applications and technologies. In 2021, there was an increase in privacy and security risks for customers along with network usage, making the issue of protecting personal or sensitive data increasingly relevant. We were quick to take up the challenge, putting in place mechanisms to protect our customers' data,
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always operating in strict compliance with current data protection and privacy regulations, and initiating some corrective actions suggested by vulnerability analyses conducted by a highly- qualified consultancy firm.
People
In 2021, we consolidated a hybrid organisational model that, through the adoption of smart working, provided for alternating on-site and remote work for all employees: we thus effectively responded to the dual need to protect the health of our people in view of the protracted state of emergency and to enhance informal professional relationships. People with frailty requirements have also been able to work from home throughout 2021.
We have further promoted a better work-life balance, also thanks to contractual flexibility that allows transitions from full-time to part-time contracts.
Finally, the employee training plan focused on the digital evolution of skills and skills related to 'distant management', which have become central in the new work dynamics.
Environmental Sustainability
During the past year, Tiscali continued to pursue activities in favour of increasing the environmental sustainability of its premises. Among these activities, we can mention the renewal in December 2021 of the ISO 14001 certification; the preparation, by a technician appointed in March 2021, of a Phonometric Report on noise input; the commissioning, in February 2021, of the photovoltaic system at our Sa Illetta site serving the Data Centre; the consolidation of good practices aimed at the abolition of plastic; the use of VDI with respect to local PCs with the reduction of electrical equipment to be disposed of.
In particular, thanks to the energy efficiency initiatives implemented and taking into account the self-produced energy thanks to the photovoltaic system, the reduction in energy consumption for the year 2021 was 8.8% compared to the previous year.
In December 2021, we joined a project close to our heart, "The Greenest", promoted by the Swiss Institute for Disruptive Innovation (SIDI), by purchasing a lot of 25,000 trees planted in Madagascar, thus creating Tiscali's corporate forest: one of the largest corporate forests so far created by companies around the world, which will allow us to lighten our ecological footprint, with a CO2 reduction of 750 tonnes per year and the involvement of 875 local workers.
In January 2022, a survey conducted by the research company Statista and published in the newspaper "Il Corriere della Sera" revealed that Tiscali ranks 30th among the 100 most climate- conscious Italian companies, selected on the basis of their ability to reduce their CO2 emissions in relation to turnover. A recognition that confirms the concrete value of our choices.
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Governance
Finally, with regard to Governance, Tiscali reports on issues related to anti-corruption, ethics and integrity, responsible procurement management and economic sustainability.
These are the points we wanted to highlight in our Sustainability Report, the details of which you can explore on the following pages.
The CEO
Renato Soru
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Methodological Note
Tiscali, as a public interest entity (pursuant to Article No. 16, paragraph 1 of the Legislative Decree dated 27 January 2010, No. 39) falls within the scope of Legislative Decree No. 254/2016, which transposes the 2014/95/EU Directive on non-financial information. For this reason, in order to fulfil the obligations as set out in Articles No. 3 and No. 4 of the aforementioned Decree, Tiscali must prepare a consolidated non-financial statement describing the initiatives and the main results in terms of sustainability performance achieved during FY 2021 (from 1 January to 31 December).
This document represents the fifth Consolidated Non-Financial Declaration (hereinafter referred to as "DNF" or "Sustainability Report") of the Tiscali Group (hereinafter referred also to as "Tiscali" or the "Group").
It should be noted that, following the analysis of the relevance of the topics as set out in Article No. 3 of Legislative Decree No. 254/2016, and in consideration of the specific characteristics of the business, human rights issues, water consumption and polluting emissions into the atmosphere, not included in the emissions of greenhouse gases, were not considered relevant in order to ensure the understanding of the activity of the Group, its performance, its results and the impact produced by the same; therefore, they are not dealt with in this document.
As per Article No. 5 of the Legislative Decree No. 254/2016, this document constitutes a separate report marked with a specific wording, in order to connect it to the consolidated non- financial statement required by law.
The 2021 DNF was prepared in accordance with the new "GRI Sustainability Reporting Standards" (2016) standards published by the Global Reporting Initiative (GRI), according to the "In accordance - Core" option. The table of reported GRI indicators is presented as an appendix to the document. The contents of the report were defined starting from the results of the first materiality analysis carried out in 2017 and continued in the following years, which made it possible to identify the material aspects for the Group and its stakeholders, and which is contained in the document.
Tiscali considers the Sustainability Report as a fundamental tool for dialogue with its stakeholders, to disseminate its work concerning CSR and to open a dialogue with them.
The scope of the economic, social and environmental data of the 2021 Sustainability Report is the same as that of the Tiscali Group 2021 Consolidated Financial Statements.
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The data and information of the DNF refer, therefore, to all the subsidiaries consolidated on a line-by-line basis in the Group's Consolidated Financial Statements as at 31 December 2021. In order to allow the comparability of data and information and to assess the Group's performance over time, where possible, comparison with the previous year is proposed.
In addition, any repositions of data published within the previous DNF are appropriately indicated in this document.
It should be noted that on 30 December 2021, the Boards of Directors of Tiscali S.p.A. and Linkem Retail S.r.l. - a company wholly owned by Linkem S.p.A. - have approved the project of merger by incorporation of Linkem Retail S.r.l. in Tiscali S.p.A.
The purpose of the Merger is to integrate in a single corporate and commercial reality the Tiscali Group and the retail branch of the Linkem Group in order to develop synergies, consolidate and strengthen the market position, as a result of which, Tiscali will be the fifth operator in the fixed market and the first in the segment of Ultra Broadband access in FWA+FTTH technologies - the most innovative and promising - with an overall market share of 19.4% (Source: AGCOM data), strategically positioned to exploit the potential of FTTH and 5G FWA technologies.
For the purposes of a correct representation of the performance and to guarantee the reliability of the data, the use of estimates has been limited as much as possible and, if present, they are appropriately reported.
The Sustainability Report has been presented and approved by the Board of Directors of Tiscali S.p.A. held on 5 April 2022.
This document has been submitted to conformity assessment ("limited assurance engagement" according to the criteria indicated by the International Standard on Assurance Engagements ISAE 3000 Revised) by the appointed auditor Deloitte & Touche S.p.A. The audit was carried out according to the procedures indicated in the "Independent Auditing Firm Report" at the end of the document.
The periodicity of the publication of the Sustainability Report is annual.
This Sustainability Report is available on the Company's website at tiscali.com, in the "Documents" - "Financial Statements" section. Paper copies of the 2020 Sustainability Report are available at the Company site and can be requested via e-mail at the following address: iloi@tiscali.com (Investor Relator).
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I -Tiscali Group: profile, mission and values
Founded in 1998, Tiscali is one of the leading alternative telecommunications providers in Italy. In March 1999, Tiscali was the first provider to promote the "free" Internet in Italy and Western Europe, with the launch of a completely free Internet connection service.
Over the years, Tiscali continued to stand out for its ability to offer its customers quality Internet connection services at competitive prices compared to Italian big players.
I.1 - Services Offered
Founded in 1998, Tiscali is one of the leading alternative telecommunications providers in Italy. Through a cutting-edge network based on IP technology, Tiscali provides its customers with a wide range of services: Internet access, in Broadband, Fixed Ultra Broadband and Fixed Wireless Ultra Broadband, voice services (voice and data), and value added digital services, B2B services, media activities through the Tiscali.it portal with sale of space through an external dealer and e-commerce activities.
The activity in the digital media and online advertising market takes place through the portal www.tiscali.it, one of the main Italian portals, which in 2020 had a total average monthly traffic of over 227 million pageviews and about 9.3 million average unique users.
Tiscali offers its products and services dedicated to the residential and business market through the integration of different sales channels:
- Pull-type channels:
- The web channel collects subscriptions through the promotion of services on the Tiscali Portal itself and thanks to online marketing initiatives conveyed through the main Italian portals and sites;
- The inbound channel collects calls to the toll-free number, also promoted through periodic communication campaigns.
- Physical channels such as agencies and shops distributed throughout the country.
Tiscali distributes its business and wholesale products to other operators through different distribution channels and according to the type of service and customer. Basic access services are distributed both through the portal and through a network of direct agents.
I.2 - The Group's Structure
As at 31 December 2021, the Tiscali Group was structured as follows:
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I.3 - Mission and values
Thanks to the change in governance in May 2019, Tiscali is back to being an Italian-controlled company, and its founder is back at the helm of the Company.
Tiscali's Mission is to offer everyone equal and free access to digital life. The Company's values are as follows:
- We love our customers
- We value diversity
- We are passionate about innovation
- We work together to improve the world
Strengthened by more than twenty years of experience as Internet pioneers and first movers, Tiscali intends to continue as a protagonist of the digital revolution that will invest Italy with
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Tessellis S.p.A. published this content on 26 October 2023 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 26 October 2023 08:58:40 UTC.
