Telstra Group Limited

Annual General Meeting 2023

17 October 2023

Please find below the complete list of questions submitted by Shareholders and Proxyholders through the online AGM portal during the meeting. All questions were responded to during the meeting with the exception of one question* that was received whilst the Chairman was closing the meeting and was responded to after the meeting.

Item 2. Financial Statements and Reports/ General Business

1. Telstra receives $230 per year under the Universal service guarantee (2018) until 2032, to provide fixed voice services and copper continuity. a) When is Telstra planning to close the copper network and b) what are the proposed alternatives to the copper network, specifically in rural and remote areas when the closures commence?

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Telstra's operating expenses increased by 4.1% during the year. This would be due to the effects of Inflation on Telstra's business. Telstra increased prices to it's customers by 7.1% during the year. Do you consider increasing prices to your customers by 70% above Telstra's inflation rate to be fair and reasonable?

Telstra advised us in July that Telstra will be shutting down the copper network within 2 years (by July 2025). It is currently shutting down the copper network, rather than maintaining it, as per the universal service guarantee. Rural and remote customers are being put onto 3g Next Generation Wireless Link despite it being shut down in June 2024. Why is Telstra placing customers on 3g when 4g is available, and for those customers who do not receive 3g, what is proposed to happen to those customers?

Telstra prepaid. When migrating legacy plans Telstra has offered customers either Telstra plus points or talk and time credit up to 3 years. However, customers who elected/defaulted to the talk and time credit of up to 3 years are having their services deactivated during that time despite having talk/time/data credit. This deactivation does not permit the receipt of calls and access to emergency calls for six months as per the terms and conditions Can you explain why this is occurring nationally and why Telstra offered up to 3 years when it can not honour the offer and terms and conditions?

17 October 2023

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Telstra Corporation Limited published this content on 20 October 2023 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 20 October 2023 03:54:33 UTC.