Thursday, October 26, 2023
<_a103a_updated style="display: none"> { 10/26/2023 2:19:47 PM }
LUKOIL became the best in the Loyalty Program of the Year. Fuel Stations category of the 14th annual Quality of Service and Rights of Consumer award.
The jury named LUKOIL-Inter-Card's (a LUKOIL Group organization) loyalty program Fill up with Profit the best in the Retail Service category.
The LUKOIL Fuel Stations mobile app created an ecosystem of services for motorists. These services include contactless fuelling, personal discounts, various payment methods, options to buy insurance policy etc. This year LUKOIL filling stations in Russia and Belarus started to accept loyalty cards from customers from both countries.
Thanks to the innovative approach, in 2023 the number of users of the LUKOIL Fuel Stations mobile app exceeded 20 million. 77% of the transactions were made using virtual loyalty cards. Over 11 million customers now participate in LUKOIL's loyalty program.
The Quality of Service and Rights of Consumer award is an annual socially important contest that celebrates the most successful projects related to quality of goods and services.
- Press release in PDF
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PJSC LUKOIL opened the largest fuel station in Russia at the Moscow-Kazan M12 federal motorway.
LUKOIL came first in the costumer trust and brand awareness ratings among the largest Russian fuel suppliers. This is the fourth time that Romir research holding (an exclusive representative of Gallup International Association and GlobalNR in Russia and CIS countries) has composed such ratings.
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OAO Lukoil published this content on 26 October 2023 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 26 October 2023 11:25:06 UTC.