eGain announced that Brett Shockley has joined its board of directors, effective January 12, 2015. Mr. Shockley is a serial entrepreneur and senior business executive, known for growing startups and driving transformational change in established businesses. Mr. Shockley most recently served as Senior Vice President and Chief Technology Officer at Avaya.

At Avaya, he was responsible for Corporate Strategy and Development (including mergers and acquisitions), Emerging Products, and Avaya Labs Research.