According to HFS, 'Market Leaders' possess the ability to drive a OneEcosystem synergy via collaboration to create completely new sources of value. These providers provide strategy and execution capabilities at scale, and deliver well-rounded solutions combining talent, domain, technology, data, and change. WNS was one of only 6 firms named to the 'Horizon 3' level out of 22 providers evaluated.
WNS was described in the HFS report as 'an industry-focused CX services innovator,' delivering transformative experiences, emphasizing digital and analytics. The company was cited for its industry expertise including proprietary industry-focused IP and its ability co-create consulting-led, end-to-end digital CX strategies. HFS also noted WNS' industry-first digital CX model, WNS EXPIRIUS, which is now enriched with GenAI LLMs (large language models). In addition, the HFS report highlights WNS' recent strategic acquisitions as having strengthened its capabilities across analytics, technology, and servicing.
'We are delighted to be recognized as a Market Leader by
'WNS was placed as a Horizon 3 Market Leader in our inaugural CX Service Providers Horizon report for its industry expertise, investments in technology, and analytics capabilities,' said
WNS EXPIRIUS is a unique Customer Experience (CX) solution integrating human-assisted design and domain expertise with Artificial Intelligence (AI)-driven conversational insights and CX consulting-led strategies to create a holistic digital customer experience. The offering has been further enriched with Large Language Models (LLM) to deliver superior value across the entire CX value chain.
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This document includes information which may constitute forward-looking statements made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, the accuracy of which are necessarily subject to risks, uncertainties, and assumptions as to future events. Factors that could cause actual results to differ materially from those expressed or implied are discussed in our most recent Form 20-F and other filings with the
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