Sprinklr announced the appointment of Scott Harvey as executive vice president of customer operations. Mr. Harvey will report directly to Sprinklr Founder and CEO Ragy Thomas and join the Executive Leadership Team to help drive durable, long-term growth by optimizing customer-facing operations from pre-sales solution consulting through post-sales customer success and recurring services. This includes digital customer transformation work, providing customers access to Sprinklr thought leadership, and a strategic approach to value realization.

Mr. Harvey joins Sprinklr from Stripe, where he served as global head of technical sales and services, with responsibility for the pre-sales and post-sales organizations focused on driving customer adoption and consumption of Stripe product offerings. During his tenure, Stripe saw revenue more than double. Prior to Stripe, Mr. Harvey spent more than six years in senior leadership positions with ServiceNow, Inc., including SVP of Solution Sales and SVP of Solution Consulting.

During his tenure, ServiceNow, Inc., experienced accelerated growth and scale with revenue soaring from $425 million to $4.5 billion and its workforce from 1,800 to 13,000.