Belgacom announced the appointment of Renaud Tilmans as Executive Vice President Customer Operations, with immediate effect. He will also be a member of the management committee. The new Business Unit Customer Operations will focus on after-sales, which previously was spread across the various divisions.

Unifying the activities at one division is expected to streamline processes and help reduce costs. Tilmans works at Belgacom since 1993. Since 2012 he lead the Customer Operations division of the Service Delivery Engine & Wholesale business unit.