NOS, SGPS, S.A. Institutional Presentation
March 2024
NOS is the largest telecommunications and entertainment group in Portugal
2023 Revenue &
EBITDA AL
NOS Group
1,597.5M€
603.2M€
Telecommunications
Latest generation fixed and mobile
1,532.7M€ solutions
Television: Interactive content
566.9M€ | Service: ICT/IoT/Cloud |
Adjacent business: | |
Alarms/Insurance/Advertising |
Media & Entertainment
99.4M€ Cinemas: 214 venues Audiovisual content: Distribution
36.3M€
JV's | |
192.0M€ | SportTV: 192M€ Revenue, 25% |
34.9M€ | ownership |
Dreamia: 35M€ Revenue, 50% | |
17.2M€ | ownership |
ZAP: 17M€ Revenue, 50% ownership |
2023 Key Indicators
Retail revenues market share
31.8%, +0.5pp
EBITDA AL
603.2M€, +10.1%
CAPEX
387.6M€, -21.8%
EBITDA AL - CAPEX
215.6M€, +163M€
Ordinary DPS
0.350€, +25.9%
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Market positioning & Strategic achievements
NOS holds a strong market position in the mature Portuguese market
2023 Total Market Retail Revenues | 2023 total subs (k) & market share (%) |
13,557 4,585 4,601
2.4%
27.6%31.8%
€3,925M
38.2% | 29.8% | 36.4% | 33.7% | ||||
Mobile Subs | Pay TV Subs | Fixed BB Subs | |||||
Others | NOS | ||||||
NOS | Operator 1 | ||||||
Operator 2 | Others | ||||||
31.8%
NOS retail revenue market share increased by 0.5pp in 2023 to 31.8%.
NOS holds a strong market position in the 3 services - Mobile, PayTV and Fixed BB - being the second operator in terms of market share.
All of these services have above 90% penetration, with mobile reaching 130%.
4
Our commitments to stakeholders shape our strategic priorities
5G LEADERSHIP
Lead in the value proposition and
experience of 5G mobile network
COMPETITIVE OFFER
Ensure an offer of products and services adjusted to the new market dynamics
VALUE CREATION
Assure additional avenues of value
creation and growth sustainability
Achieve leadership
DIGITAL EMANCIPATION
Accelerate in a sustainable and structural way the use of digital channels in client interactions
DEEP CLIENT RELATIONSHIP
Deepen customer relationships, focusing on more personalized management
FOCUS ON PEOPLE
Prepare and capacitate the organization to current and future challenges
Ensure competitiveness
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Strategic decision to lead in 5G, recognized by external entities, is propelling commercial momentum and increased customer experience in mobile
NOS' 5G Coverage % | 5G sites # | 2023 Mobile market share % | ||||
4Q23 ANACOM | +1.2pp | |||||
87.0% | 94.0% | |||||
4,235 | ||||||
28.6% | 29.8% | |||||
3,233 | ||||||
1,459 | ||||||
2022 | 2023 | Operator 1 | Operator 2 | NOS | 2022 | 2023 |
Best mobile network
NOS' mobile network was considered by Ookla®1 to be the fastest in Europe, placing a Portuguese network at the forefront of the European speed ranking for the first time. NOS obtained a Speed Score of 183.4, well ahead of other European networks.
94%
NOS has already reached 94% population coverage with 5G, the highest in Portugal and well ahead of regulatory requirements
1) https://www.speedtest.net/awards/mobile/? | 6 |
Progress in FttH coverage in 2023, +10.8pp, with path to nationwide coverage bolstered with additional network sharing deal
FttH Coverage %
80 | 74.8% | 50 | ||
70 | 64.0% | 45 | ||
40 | ||||
60 | ||||
35 | ||||
50 | ||||
30 | ||||
40 | 25 | |||
30 | 20 | |||
15 | ||||
20 | ||||
10 | ||||
10 | ||||
5 | ||||
0 | 2022 | 2023 | 0 | |
Total | 5.3M | 5.4M | ||
Households | ||||
5.4 Million
Households covered with NOS Gigabit fixed network
Strong progress in FttH, with an additional ~675k HH passed, increasing coverage to 74.8% by YE23
New NW sharing agreement with Vodafone announced in January 2024, to develop and share dark fibre in an additional 1.1 million homes nationwide
7
NOS reinforced the quality of its digital ecosystem with improved customer engagement experience. Digitalization of internal processes was also intensified
Digital users in NOS' ecosystem, Million
+83.8% | ||
1.783 | ||
1.432 | ||
0.970 | ||
2021 | 2022 | 2023 |
Customers with digital invoice, %
83%
78%
74%
2021 | 2022 | 2023 |
+83.8%
Digital users in our ecosystem increased by 813k since 2021 to a total of 1.783 Million users
83%
The level of digitalization of billing processes reached 83% for customers and 71% for suppliers and 47% of cinema tickets were sold through digital channels.
8
Cinema & adjacent business units have been gaining momentum
Cinema tickets sold k | Adjacent business unitss |
+28.7% | 2019 |
9,269 | |
8,056.3 |
6,261.0
3,450.7
2021 | 2022 | 2023 |
+28.7%
Yoy increase in tickets sold with strong contribution from blockbuster hits such as
the "Barbenheimer" phenomena.
Adjacent business units
Reinforcement of adjacent business in the B2C and B2B segments over recent years, e.g. Ten Twenty-One & NOS Alarms.
Ten Twenty One is a new cloud services company. NOS Alarms offers security solutions for people and property
9
NOS brand is one of the group's main assets and is widely known and increasingly recognized in the Portuguese market
100% brand awareness since day one
NOS brand awareness campaigns reinforce the market's perception of NOS products & services' performance and excellence and are one of the main vehicles for strengthening customer relations.
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Disclaimer
Nos SGPS SA published this content on 22 April 2024 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 22 April 2024 17:03:07 UTC.
