Ipsos appointed Nick Mercurio as Chief Client Officer. In this newly expanded role, Mercurio will oversee the unification of Ipsos NA'sClient Organization, Business Development and Marketing & Communications teams. Mercurio, a commercially focused executive with a history of leadership in the Customer Experience (CX), technology, consulting, and market research industries, has spent seven years with Ipsos. Over the past two years, as President and Cluster Leader, he managed several Ipsos Service Lines, including CX, Channel Performance and Automotive & Mobility.

In each role, he led his teams to achieve significant year-over-year growth, improved profitability, and stellar client satisfaction scores.