• #International Distributions Services plc
Key points

We are very disappointed with our Quality of Service performance in 2022-23 and acknowledge Ofcom's decision today.

Last year was uniquely challenging for Royal Mail. Quality of service was materially impacted by the long-running industrial dispute which included 18 days of strike action. We are pleased that Ofcom has acknowledged that elements outside of Royal Mail's control had a significant impact on service levels and has adjusted the figures to 82% for First Class and 95.5% for Second Class mail.

Quality of Service is extremely important to us. We take our commitment to delivering a high level of service seriously and are taking action to introduce measures to restore quality of service to the level our customers expect.

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International Distributions Services plc published this content on 13 November 2023 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 13 November 2023 07:10:54 UTC.