Guidewire and Genesys® announced the Genesys Cloud platform's new Ready for Guidewire validated accelerators are now available to ClaimCenter and PolicyCenter users in the Guidewire Marketplace. Policyholders desire convenience and transparency during interactions, whether they need updates on a claim status, payment notification, or are reaching out about a more complex issue. But many insurers cannot scale personalization for their customers due to limited communication channels and lack of self-service options.

The collaboration between Genesys and Guidewire allows insurance companies to create stronger connections with policyholders and increase operational efficiency. The Genesys G2 Connect Accelerators enable insurers working in Guidewire to automatically populate a customer's claim or policy as soon as a call is received. Policyholders are also empowered to quickly resolve simple requests through self-service options and connect with agents on the communication channel of their choice.

Leveraging the AI-powered experience orchestration capabilities of Genesys Cloud, the integrations enable insurers to choose to: communicate with policyholders through their preferred channel directly within Guidewire, actively managing each customer interaction; Personalize interactions with policyholders through automatic data exchange between Genesys and guidanceewire, resulting in increased operational efficiency; Emower policyholders with 24/7 self-service options through voice, digital, and messaging channels for streamlined service; and Proactively send claim or policy status update notifications to policyholders, fueled by triggers in Guidewire, to reduce costs and customer effort.