eXp World Holdings, Inc. announced the appointment of Net Promoter System (NPS) creator Fred Reichheld to the Company's board of directors, effective Sept. 7, 2023. Mr. Reichheld has more than 45 years of experience as a leading expert on customer and employee loyalty.

Mr. Reichheld joined Bain & Company, Inc., a global business consulting firm, in 1977, was elected to the partnership of Bain & Company, Inc. in 1982, and was elected as the first Bain Fellow in January 1999, a position he continues to hold currently. Mr. Reichheld is the creator of the Net Promoter® system of management and founded Bain's Loyalty practice, which helps clients achieve superior results through improvements in customer, employee, partner and investor loyalty and has also served in a variety of other roles, including as a member of Bain & Company's Worldwide Management, Nominating, and Compensation Committees. Mr. Reichheld is a frequent speaker to major business forums and groups of CEOs and senior executives worldwide and has authored several books, including Winning on Purpose and The Ultimate Question 2.0. Since 2015, Mr. Reichheld has served as a member of FirstService Corp.?s Board of Directors and currently serves on its Nominating and Corporate Governance Committee.

Since 2020, Mr. Reichheld has also served as a member of Bilt, Inc.?s Board of Directors. Mr. Reichheld received his Bachelor of Arts in Economics from Harvard University and his Master of Business Administration from Harvard Business School. Concurrent with Reichhelds appointment, Sir Darren Jacklin will step down but continue to serve on the eXp Realty Canada Board of Directors.

Following these changes, the eXp World Holdings board will comprise seven directors, four of whom are independent. Jacklin served on the eXp World Holdings Board of Directors for nearly 10 years. Darren has been an integral part of this company.