COMPUWARE CORPORATION 
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Additional highlights of the study include:
-- 47 percent of respondents stating that end users complain of poor application performance even when monitoring tools say everything is on target;
-- 64 percent of the time problems are not discovered until end users call the service desk;
-- when application performance issues are uncovered, 55 percent of IT organizations have six or more people involved in troubleshooting, diagnosis and resolution of poor performance in an inefficient "war room" setting;
-- 58 percent of respondents identify growing application complexity as a key challenge, an issue that Forrester predicts will accelerate with the introduction of applications based on services oriented architectures and virtualization technologies.
These results show that traditional monitoring tools alone cannot effectively identify performance issues and move IT organizations from reactive to proactive resolution. Complete results of the study, "Becoming Proactive In Application Performance Management," further detail the business and technology problems that lead to these financial impacts, while highlighting recommendations for a more proactive, comprehensive approach to application management.
In the study, Forrester Consulting states that, "IT Organizations that do not invest in application performance management tools that consolidate data across technology silos, including the multitude of applications that run in parallel, will not be able to deliver a proactive, holistic, business-oriented service to their customers."
To meet these challenges, Forrester recommends a holistic approach to application performance management including "outside-in" service management, which helps IT organizations understand services from the business perspective. Forrester also recommends end-user-experience monitoring, as clients' impressions are the most important aspect of application performance, and a move toward proactive identification and resolution of performance problems.
Featured guest Forrester Senior Analyst
"This study reflects the strong and interwoven connection between
application performance and business results," said
This commissioned study was sponsored by Compuware and conducted online by Forrester Consulting. The respondents were comprised of 389 technology decision-makers from around the world who are actively involved in service level management and application performance management. The Forrester study "Becoming Proactive In Application Performance Management," contains complete survey results and is available at www.compuware.com/applicationperformance.
Compuware Corporation
Compuware Corporation makes IT rock around the world, helping CIOs optimize IT performance to achieve business goals. Compuware solutions accelerate the development, improve the quality and enhance the performance of critical business systems while enabling CIOs to align and govern the entire IT portfolio, increasing efficiency, cost control and employee productivity throughout the IT organization. Founded in 1973, Compuware serves the world's leading IT organizations, including 92 percent of the Fortune 50 companies. Learn more about Compuware at http://www.compuware.com.
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