Trustpower : Customers told lines fees during April outage wiped
Vector is reassuring
While his fees were only about
“This all adds up to a considerable amount of money if everyone is owed a few dollars, for something that was never actually provided,” White said.
About half of the fixed daily fee goes to Vector for lines charges, and the other half covers meter charges.
A Vector spokesman said affected customers would not be charged for fixed lines between April 11–22. The rebate was only agreed on Tuesday, so retailers wouldn’t have had time to apply it to the last bill, he said.
“This customer’s bill will almost certainly have been finalised before the details of the rebate were given to their retailer.
“Vector always intended to rebate affected customers for the outage. The difficult part was deciding how to apply this.”
Vector estimated about 220,000 customers were affected by outages in the 11 days after the storm. About 95 per cent of those had power restored within 48 hours.
White said: “It is good Vector has come to the party, but [the rebate] could have been communicated better.”
Vector’s spokesman said it was difficult to identify exact outage times, so it had decided on an overall credit amount and apportioned it to retailers: “It will be up to each retailer when and how they apply the rebate.”
The rebate would cost about
“It is up to each retailer if and how they pass on that cost to customers.”
“Once Vector has passed that credit to retailers, we will ensure that is credited, in full, to our customer’s account.”
While it did not have a confirmed date from Vector about when this could occur, it hoped to be able to credit accounts in June.
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