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Nordstrom Announces Latest Retail Concept: Nordstrom Local

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09/11/2017 | 03:00 pm

SEATTLE, Sept. 11, 2017 /PRNewswire/ -- Leading fashion specialty retailer Nordstrom, Inc. is pleased to announce Nordstrom Local - the company's latest retail concept and neighborhood hub where customers can shop and access Nordstrom services in a convenient, central location. This brand new Nordstrom experience will launch in West Hollywood on October 3, on the same day as the company's Westside Pavilion store relocation to Century City.

Nordstrom Local will have a 3,000 sq. ft. footprint; much smaller than an average 140,000 sq. ft. Nordstrom store. This service-focused concept store has no dedicated inventory - rather, customers who want to shop will have access to Personal Stylists, who can transfer merchandise in for customers, as well as a suite of convenient services like Buy Online, Pick-Up In-Store (available same-day), Alterations & Tailoring, Trunk Club services, manicure appointments and more (please see full list below). Customers will also be able to make returns at Nordstrom Local from Nordstrom stores, and Trunk Club.

"As the retail landscape continues to transform at an unprecedented pace, the one thing we know that remains constant is that customers continue to value great service, speed and convenience," said Shea Jensen, Nordstrom senior vice president of customer experience who led the Nordstrom Local initiative. "We know there are more and more demands on a customer's time and we wanted to offer our best services in a convenient location to meet their shopping needs. Finding new ways to engage with customers on their terms is more important to us now than ever."

Nordstrom Local will have one styling suite and eight dressing rooms surrounding a central meeting space where customers can sit comfortably, enjoy a glass of wine or beer, and chat with their Personal Stylists. Customers will also find Alterations & Tailoring and Order Pickup at the entrance, and items can be hand-delivered to a customer's car via Curbside Pickup.

The full list of services available at Nordstrom Local includes:

-- Personal Stylists - Fast, fun, free - and zero pressure. A Nordstrom
Personal Stylist can help customers with everything from a little
fashion advice to a whole new wardrobe to finding the perfect gift at
any budget. Customers can make an appointment with a stylist online,
over the phone or in-person.
-- Buy Online, Pick-Up In-Store - Customers can shop and pick
up their purchases at Nordstrom Local on the same day, if ordered before
-- Onsite Alterations & Tailoring - Customers can get professional
alterations and tailoring at Nordstrom Local. On-site tailors will
assure that any garment fits perfectly, from a simple jeans hem to a
meticulously tailored suit.
-- Same-Day Delivery - Available for completed alterations or purchases,
and delivered directly to a customer's home on the same day, if ordered
by 2pm.
-- Curbside Pickup - Alterations and Buy Online, Pick-Up In-Store orders
can be hand-delivered to a customer's car via Nordstrom Local's Curbside
-- Trunk Club & Trunk Club Custom - Another convenient location for
customers to meet a Trunk Club Stylist or pick up or return a trunk. The
Nordstrom team of expert tailors will help customers select the right
fabrics or create a Trunk Club Custom garment that suits them perfectly
from workweek to weekend.
-- Nordstrom Gift Card - Nordstrom donates 1% of all Gift Card sales to
nonprofits in local communities.
-- Style Boards - Nordstrom Style Boards is a new salesperson tool that
allows salespeople and Personal Stylists to create digital boards filled
with personalized fashion recommendations, like a summer vacation or
wedding, which customers can view on their phone and purchase directly
through In addition to fashion recommendations, customers
can get the expert advice of a salesperson or Personal Stylist by having
a conversation with them through the app.
-- Nail Services - Nordstrom Local offers eight different manicure services
to help customers complete the perfect look.
-- Easy Returns - Customers can make returns at Nordstrom Local from
Nordstrom stores,, and Trunk Club.
-- On-Site Refreshments - Nordstrom Local will serve a full beverage menu
including California-sourced beer and wine, cold-pressed juices from
Pressed Juicery, and handcrafted espresso drinks from our Nordstrom

Nordstrom Local is located at 8401 Melrose Place, Los Angeles, CA 90069 (on the Corner of Melrose Place and Melrose).

About Nordstrom

Nordstrom, Inc. is a leading fashion specialty retailer based in the U.S. Founded in 1901 as a shoe store in Seattle, today Nordstrom operates 356 stores in 40 states, including 121 full-line stores in the United States, Canada and Puerto Rico; 224 Nordstrom Rack stores; two Jeffrey boutiques; and two clearance stores. Additionally, customers are served online through, and HauteLook. The company also owns Trunk Club, a personalized clothing service serving customers online at and its seven clubhouses. Nordstrom, Inc.'s common stock is publicly traded on the NYSE under the symbol JWN.

CONTACT: Anya Pavlovic

Nordstrom, Inc.


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