Online fraud: surf in safety!

French consumers spend nearly 6.5 hours online every day using their computers, tablets and smartphones-that's more than a quarter of their day! And since 81% of them own mobile phones, they are especially fond of mobile web to help track their location, access social media, message with friends and family, consume information and even do their shopping!

Although digital practices continue to grow more diverse, the relationship of French consumers to digital risks has evolved very little. According to our 2016 digital barometer (only in french), compiled with CSA RESEARCH, 73% of French consumers consider that the level of risk online is higher today than it was ten years ago. As a result, they are wary of opening email attachments from unknown senders or surfing the web without antivirus protection. Along the same lines, more than half of online shoppers refrain from saving their bank account details with online merchants. And yet, despite the wave of increased awareness, some risky behaviors remain. For examples, 47% of French consumers do not check the security protocol of the sites they visit, and 48% use the same password for all their accounts.

French consumers are aware of the risks but have not yet mastered the tools of cybersecurity. For this, they depend on their banks to provide support and guidance: Indeed, most consumers consider their bank as the key partner for protecting their bank account details (77%) as well as for securing their personal information (63%).

Put another way, the public see banks as the first line of defense against the threats posed by cybercrime.